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# Cry Baby of the Day
- URL: https://goodoil.news/cry-baby-of-the-day/
- Published: 2026-03-05T17:30:58.000Z
- Updated: 2026-03-05T17:31:01.000Z
- Description: Air New Zealand elite-level Airpoints member Rachel Hart was boarding through the premium queue when she claims a staff member asked, “How’s the paw?”
- Author: Good Oil Staff
- Tags: Face of the Day

> A former TV presenter has accused Air NZ of “ongoing failures” in its treatment of disabled people after staff commented on her disability on two separate occasions.  
>  
> [Rachel Hart,](https://www.stuff.co.nz/life-style/food-drink/300637236/cost-of-living-how-to-cut-the-cost-of-childrens-birthday-cakes?ref=goodoil.news) founder of food and lifestyle blog One Handed Baker and formerly a presenter and producer with TV3, wears a splint on her right hand and arm.  
>  
> She lost the use of her hand after unrelated surgery in 2020 and can no longer work, drive, or hold a pen. She has also been diagnosed with [Chronic Regional Pain Syndrome](https://www.stuff.co.nz/nz-news/350148701/teen-living-one-worlds-most-painful-conditions?ref=goodoil.news) and is in constant pain.  
>  
> An Air New Zealand elite-level Airpoints member, Hart was boarding through the premium queue in Christchurch for a flight home to Auckland on February 23 when she claims a staff member tilted her head, and said loudly: “How’s the paw?”  
>  
> Stuff

[Read More](https://www.stuff.co.nz/nz-news/360946524/hows-paw-air-nz-staffers-comment-left-ex-tv-presenter-self-conscious-and-miserable?ref=goodoil.news)