The scammer "skillfully mimicked" bank staff.
Summarised by Centrist
A woman scammed by a fraudster impersonating her bank is set to recover $30,000 after a Banking Ombudsman ruling. The scammer “skillfully mimicked” the bank, spoofing its phone number and exploiting her trust.
Though she shared codes believing they were legitimate, the Ombudsman ruled she’d acted reasonably, criticising the bank’s slow fraud response. The bank must repay the full amount plus $1,000 for delays.
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