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What New Zealand Could Lose

What New Zealand Could Lose

NZ Post has announced plans to phase out frontline posties entirely, following the same trajectory Denmark has now completed. Letters may technically still exist, but only at exorbitant courier-style prices, while the organisation pivots to parcels and registered mail – the profitable segments.

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The Road to Hell Goes via BT
AI

The Road to Hell Goes via BT

After spending Christmas sick, alone and offline, Jane Hewland says her saga with British Telecom shows what happens when humans defer to systems and AI – where scripts rule and a 10-minute fix takes a month.

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