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A handful of US cities have banned government use of facial recognition technology due to concerns over its accuracy and privacy.

WIRED’s Tom Simonite talks with computer vision scientist and lawyer Gretchen Greene about the controversy surrounding the use of this technology.

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The Road to Hell Goes via BT
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The Road to Hell Goes via BT

After spending Christmas sick, alone and offline, Jane Hewland says her saga with British Telecom shows what happens when humans defer to systems and AI – where scripts rule and a 10-minute fix takes a month.

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