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The Road to Hell Goes via BT
After spending Christmas sick, alone and offline, Jane Hewland says her saga with British Telecom shows what happens when humans defer to systems and AI – where scripts rule and a 10-minute fix takes a month.
After spending Christmas sick, alone and offline, Jane Hewland says her saga with British Telecom shows what happens when humans defer to systems and AI – where scripts rule and a 10-minute fix takes a month.