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Hey Stuff – in case you hadn’t noticed, trains don’t run to Auckland Airport. So why use a video of a train to suggest (incorrectly BTW) that public transport is the cheapest way to get there?

Hey Stuff – in case you hadn’t noticed, trains don’t run to Auckland Airport. So why use a video of a train to suggest (incorrectly BTW) that public transport is the cheapest way to get there?

After spending Christmas sick, alone and offline, Jane Hewland says her saga with British Telecom shows what happens when humans defer to systems and AI – where scripts rule and a 10-minute fix takes a month.