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Counterfeit English from the NZ Herald.

Counterfeit English from the NZ Herald.

After spending Christmas sick, alone and offline, Jane Hewland says her saga with British Telecom shows what happens when humans defer to systems and AI – where scripts rule and a 10-minute fix takes a month.
If there’s a broader reason for quitting the platform, fine, say it. But don’t sell the public a justification that falls over the moment someone tests it.