Table of Contents
8 The prudent understand where they are going,
but fools deceive themselves.
The prudent understand where they are going, but fools deceive themselves.
8 The prudent understand where they are going,
but fools deceive themselves.
After spending Christmas sick, alone and offline, Jane Hewland says her saga with British Telecom shows what happens when humans defer to systems and AI – where scripts rule and a 10-minute fix takes a month.