Table of Contents
13 Spouting off before listening to the facts
is both shameful and foolish.
Spouting off before listening to the facts is both shameful and foolish.
13 Spouting off before listening to the facts
is both shameful and foolish.
After spending Christmas sick, alone and offline, Jane Hewland says her saga with British Telecom shows what happens when humans defer to systems and AI – where scripts rule and a 10-minute fix takes a month.