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The Good Oil Daily Proverb

Fire tests the purity of silver and gold, but a person is tested by being praised.

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Proverbs 27

21 Fire tests the purity of silver and gold,
    but a person is tested by being praised.

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The Road to Hell Goes via BT
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The Road to Hell Goes via BT

After spending Christmas sick, alone and offline, Jane Hewland says her saga with British Telecom shows what happens when humans defer to systems and AI – where scripts rule and a 10-minute fix takes a month.

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