The Big Diesel That Couldn’t
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The Road to Hell Goes via BT
After spending Christmas sick, alone and offline, Jane Hewland says her saga with British Telecom shows what happens when humans defer to systems and AI – where scripts rule and a 10-minute fix takes a month.
The Excuse Doesn’t Survive a Simple Test
If there’s a broader reason for quitting the platform, fine, say it. But don’t sell the public a justification that falls over the moment someone tests it.