A former TV presenter has accused Air NZ of “ongoing failures” in its treatment of disabled people after staff commented on her disability on two separate occasions.
Rachel Hart, founder of food and lifestyle blog One Handed Baker and formerly a presenter and producer with TV3, wears a splint on her right hand and arm.
She lost the use of her hand after unrelated surgery in 2020 and can no longer work, drive, or hold a pen. She has also been diagnosed with Chronic Regional Pain Syndrome and is in constant pain.
An Air New Zealand elite-level Airpoints member, Hart was boarding through the premium queue in Christchurch for a flight home to Auckland on February 23 when she claims a staff member tilted her head, and said loudly: “How’s the paw?”
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Air New Zealand elite-level Airpoints member Rachel Hart was boarding through the premium queue when she claims a staff member asked, “How’s the paw?”
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