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The Road to Hell Goes via BT
AI

The Road to Hell Goes via BT

After spending Christmas sick, alone and offline, Jane Hewland says her saga with British Telecom shows what happens when humans defer to systems and AI – where scripts rule and a 10-minute fix takes a month.

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Stuff’s Operating Model Is Cheap and Lazy
NZ

Stuff’s Operating Model Is Cheap and Lazy

It seems hard to believe that, with its resources, Stuff can’t present the readers of its papers with a more compelling editorial product. I’m therefore forced to the conclusion that the company is run by people who don’t care much about newspapers.

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It Is All About Control

It Is All About Control

The motivations to stop using X – be it media or now the Clerk of New Zealand’s parliament – are couched in moral terms by opponents, but it’s all really about control, curation, and censorship.

Members Public
This ‘Temporary’ Bill Still Costs

This ‘Temporary’ Bill Still Costs

This is what I’d call the government spending spiral – a self-reinforcing doom loop where each dollar spent justifies even more spending. PepsiCo alone spent $2.8 million last year lobbying to keep their highly processed junk food eligible for food stamps.

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Damned if We Do... Or Don’t

Damned if We Do... Or Don’t

Some men have learned. They have done the work of unlearning the old rules: man up, harden up, don’t be soft. But some men are still learning. Not because they don’t feel deeply, but because they were taught to lock it down, praised for being tough and rewarded for being silent.

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